Frequently Asked Questions
Everything you need to know about our smart carry solutions.
How does the card ejection mechanism work?
Our patented mechanism allows you to access your cards at the click of a button. Simply press the trigger at the bottom, and your cards will fan out for easy selection.
What is the shipping time for domestic orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner.
Does my wallet come with RFID protection?
Yes, all Ekster wallets are built with integrated RFID-blocking technology to protect your credit cards from electronic skimming and data theft.
What is your return policy?
We offer a 45-day risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery.
Are Ekster products covered by a warranty?
Every Ekster product is backed by a 12-month warranty that covers any manufacturing defects or functional issues with the card mechanism.
Can I track my wallet if I lose it?
Our wallets are compatible with our ultra-slim Tracker Cards. When paired with the Chipolo app, you can locate your wallet via GPS or ring it from your phone.