Returns & Exchanges

At Ekster®, we stand behind the quality of our gear and offer a 45-day risk-free trial to ensure your complete satisfaction. If you are not entirely happy with your purchase, we provide a seamless return or exchange process for all items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Select Return Type

  Choose whether you would like to exchange your item for a different model or receive a refund to your original payment method.

• 3.
  Print and Pack

  Download your prepaid shipping label and securely pack your Ekster products in their original packaging to prevent damage during transit.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and track your return status until your refund or exchange is processed.